However, this honeymoon period is rudely ended when, after her first major call out to a road accident, it transpires that the team overlooked a casualty who had been thrown clear of a vehicle. As team leader it was her responsibility to check, and even though the conditions on the night were horrendous, with driving rain and a confused scene, this oversight plays heavily on Bénédicte, who offers her resignation. But Philippe refuses to accept it.
This incident hangs over the team after the family of the overlooked casualty, who is in a coma, makes an official complaint. With the future of the station under review, some of the team think Bénédicte's mistake could cost them their fire station, and one of them, Xavier, is openly hostile to the new deputy chief.
We see the team in action in a variety incidents, There's a grass fire, where Bénédicte narrowly misses being water-bombed by a support aircraft; the delivery of twins in the back of the emergency response vehicle; and the hostility of an angry crowd as the team attempts to extinguish a burning coach while under attack from improvised missiles. But it is when Bénédicte effectively saves the life of a seriously injured victim of domestic violence that Xavier finally comes to appreciate her qualities.